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Refund Policy and Cancellation Policy

Infinity solution systems > Refund Policy and Cancellation Policy

 

 

 

This Refund and Cancellation Policy outlines the terms governing refunds, cancellations, and service termination for INFINITY SOLUTION SYSTEMS INC (“Company,” “we,” “our,” or “us”). By purchasing or subscribing to our services, you agree to the terms below.

1. Service-Based Nature of Our Work

Our services include accounting, bookkeeping, financial advisory, system setup, and consulting. These services involve time, labor, and resource allocation. Therefore, refunds are limited and subject to the conditions outlined in this policy.

2. Refund Policy

2.1 Monthly Subscription Services

  • Monthly service fees (e.g., bookkeeping, management accounting, payroll support, Virtual CFO) are non-refundable once the billing cycle has started.

  • If services are canceled mid-cycle, access and service delivery will continue until the end of the current billing period.

  • No partial refunds are issued for unused days within a billing cycle.

2.2 One-Time Setup and Consulting Fees

  • One-time setup fees (software setup, automation, internal controls, onboarding, consulting packages) are non-refundable once work has commenced.

  • If cancellation is requested before work begins, a partial refund may be issued, minus administrative and processing fees.

2.3 Non-Refundable Charges

The following fees are strictly non-refundable:

  • Completed bookkeeping or accounting work

  • Financial reports already delivered

  • Advisory or consulting sessions already conducted

  • Third-party software or platform fees

  • Administrative and onboarding fees

3. Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel ongoing services by providing written notice at least 15 days before the next billing cycle. Cancellation requests must be submitted via email to:

info@infinitysolutionsystems.com

Services will continue until the end of the current billing period. No refunds will be issued for the current or past billing periods.

3.2 Company-Initiated Cancellation

We reserve the right to suspend or terminate services immediately for:

  • Non-payment or repeated late payments

  • Breach of service agreements or Terms & Conditions

  • Failure to provide required documentation or cooperation

  • Illegal, fraudulent, or unethical activities

  • Regulatory or compliance risks

In such cases, no refunds will be issued.

4. Chargebacks and Disputes

Clients agree to contact INFINITY SOLUTION SYSTEMS INC directly before initiating chargebacks or disputes. Unauthorized chargebacks may result in:

  • Immediate service suspension

  • Additional administrative fees

  • Legal recovery actions

5. Payment Disputes

If you believe an invoice is incorrect, you must notify us within 7 days of invoice issuance. Failure to dispute within this timeframe constitutes acceptance of the charges.

6. Third-Party Costs

Some services require third-party tools (e.g., QuickBooks, Xero, payroll providers, payment gateways). Fees paid to third parties are governed by their respective policies and are not refundable by INFINITY SOLUTION SYSTEMS INC.

7. Force Majeure

No refunds will be issued for service interruptions caused by events beyond our control, including system outages, government actions, natural disasters, or internet disruptions.

8. Policy Modifications

We reserve the right to modify this Refund and Cancellation Policy at any time. Updated policies will be posted on this page with a revised effective date. Continued use of services constitutes acceptance of the updated policy.

9. Contact Information

For refund or cancellation requests, contact:

INFINITY SOLUTION SYSTEMS INC
Email: info@infinitysolutionsystems.com
Address: 48 Central Blvd, Bethpage, NY 11714, United States